![]() Website outages remain an expectation in 2017.ģ. The recent high-profile AWS outage in March 2017 was the result of human error-to be exact, incorrect commands entered by a human being in today’s age of automation and DevOps. One look at the Amazon Chime documentation show that it follows the same Amazon support model. Rolling out a fee-based communications platform means the added costs and staffing for customer support. Whether it’s trying to find a customer service number on the company’s e-commerce site or how it has set up its offerings and documentation for AWS, the message is clear: Amazon is a customer self-service company. Amazon Is Largely a Customer Self-service Company However, as user numbers (especially paying customers) trend up on the service, it’s imperative for Amazon to have the operations staff, tools, and processes to maintain this quality of service.ġ. My anecdotal testing of the service shows the same results as the reviews. The first round of Amazon Chime reviews shows it to have high-quality video and audio. I couldn’t find a Kindle-compatible app for Amazon Chime, but I did find one for Microsoft Skype. #AMAZON CHIME REVIEWS ANDROID#Amazon also touts the security of its infrastructure and encryption as selling points for the Amazon Chime.Īmazon Chime comes with full-featured mobile apps for iOS and Android that enable users to communicate from their preferred smartphone or tablet. It’s a familiar platform for business and consumer users. With headlines pointing to phone calling being added to the ubiquitous Echo, it’s easy to wonder if the Amazon Chime technology could play a part in that next-generation Echo.Īmazon Web Services (AWS) is on the back end of many of the communications, collaboration, and web services we consume today. Such expertise could translate quite nicely into running a communications platform that can serve consumer and enterprise customers alike. It’s a billing system that people know and trust already.Īs the launch of the Amazon Echo shows, Amazon has some hard-core research and development (R&D) chops, especially when it comes to cloud back ends for large-scale services. #AMAZON CHIME REVIEWS UPGRADE#Amazon Chime users who want to upgrade to the Plus or Pro versions can pay through their established Amazon accounts. Another part of account setup is payment. Because Chime is from Amazon, it could help with consumer adoption of the service because Amazon already has such consumer interest.Īmazon’s e-commerce roots give the company a decided edge in creating easy-to-follow processes and user experience (UX) for account setup. For example, I use an online communications platform to communicate with my niece, who lives and works in Europe. ![]() ![]() ![]() The internet was built on freemium offerings, which are ideal for users who don’t have a full-time need for an online communications platform. Here are some reasons for and against using Amazon Chime. But, can business or even just frequent video conferencing users trust Amazon any more or less than other conferencing providers? It’s an obvious competitor to Microsoft Skype and Citrix GoToMeeting, both applications with their own fans and detractors. Amazon Chime entered the online meeting and video conferencing world with a moderate amount of fanfare. ![]()
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